Important Information

We are a Commercial Auction Company delivering outstanding value stock to the UK and around the world. We specialise in sourcing bankrupt and wholesale clearance stock, enabling us to auction items far below the RRP.

On occasion we may unfortunately be unable to supply a won Lot for the following reasons:

  • An inaccurate stock list is received from the vendor
  • There is unexpected damage to goods when they arrive with us
  • Supplier default
  • Inaccuracies in bankruptcy stock files

We understand that this may be disappointing and will try to offer a suitable replacement where possible. If this is not possible, we will refund you for the unavailable Lot/s.

It is important to note that even with brand new items in full working order, the following will sometimes apply to auctioned Lots:

  • The product may be in generic, non-retail packaging due to being sourced direct from the manufacturer’s wholesale stocks
  • The packaging may be imperfect

For further information see our product Grading Guide below.

Covid-19 – Important update to our delivery and collection services due to the coronavirus pandemic:

Personal collection of orders from our premises is not currently possible, to prioritise the safety of our customers and staff. This includes collection by couriers on behalf of customers. During this time, we are providing a free delivery service to local customers who would otherwise collect from us. Applicable orders will have packing & shipping details removed from the invoice.

Our nationwide delivery service continues to operate. However, there may be some delays to services due to necessary Covid-safe adjustments to our operations.

Garden buildings and hot tubs. We are continuing to allow customers or haulage companies to collect these larger items. This will be strictly by appointment only – they must phone in advance to arrange it.

Some auctioned items are held off-site and must first be delivered to our premises by a third party before they are available for delivery. Lead times, where applicable, are provided in the Lot description (except for all Garden Buildings and Hot Tubs, which are highlighted on the Lot Description)

Where an approximate ‘available from’ date is given, if we are unable to supply an item within 28 days of that date, we will issue a credit for that item.

Please also read the Shipping information which can be found under each individual Lot description.

We are not a retail company; therefore all sales sit outside of the standard consumer legislation.

Multiple Lots: As a commercial auctioneer, many of our Lots will be sold in multiples. Any Lot with a quantity of 2 or more will be listed as such under the current bid price. This will mean that the bid price will be multiplied by the quantity, of which is further clarified before a bid is confirmed.

Final Price Calculator: The price that you bid is not the final price. All Lots marked ‘+ VAT’ are subject to 20% VAT on the hammer price, all Lots will be subject to Buyers Premium at 21%, and an internet service charge will be applied. The easiest way to calculate your total (minus shipping) is with our easy-to-use Final Price Calculator.

Payment: You may need to pay a deposit which will form part of your final payment and will be detailed on your invoice when we request the outstanding amount. A pro-forma invoice will be sent, once the sale has been completed, which must be settled in full within 24 hours. If payment is not received within this time, additional charges may be incurred. We cannot accept payment by card over the phone. If you do not receive your invoice please send an email to invoices@haddonandjames.co.uk stating INVOICE NOT RECEIVED in the subject line.

We reserve the right to charge storage on items where the invoice is outstanding after the allotted time: £1 per day for small items and £10 per day for large items such as garden buildings and hot tubs.

Lot Descriptions: Wherever possible we will use actual photos of the lots, but we often need to use stock photos. Please read the descriptions carefully before bidding and check for the quality against our grading guide.

Product Grading Guide

Each Lot will be listed with a grade (shown in the title/description) which will describe the condition of the item.

Brand New: This will include all brand new stock and can be expected to be in full working order.

Grade A: Can be considered as ‘good as new’ and expected to be in working order, unless otherwise stated within the product description. This may include manufacturer and factory refurbished items, usually (but not always) within the original packaging. Cosmetic imperfections, which will not affect the overall functionality of the item, may be present. Brand new items may also be included where they are missing packaging and/or accessories.

Grade B: These items can be expected to be in working order but may have blemishes or cosmetic marks that do not affect the overall function. This may include factory refurbished goods. Brand new items may also be included, if they have cosmetic damage/imperfections that do not affect their performance. Items may be in the original or a generic box. Minor parts or accessories may not be present.

Grade C: This may include items showing signs of use. Items may not be in original packaging or the packaging may be missing. Accessories may be missing, and the items may have cosmetic marks. Minor parts may not be present but generally the item will be functional, albeit some repairs/refurbishment may be required.

Grade U: This category will include unchecked customer returns, Lost and Found property, seized property, house clearance effects, new, used or damaged items, incomplete items and salvage stock (for spares/repairs).

The above is only a guide to what condition items can be expected to be in. It is not a guarantee that any item will match exactly the criteria above and purchasers are advised to enquire about graded items prior to bidding.

Please note: we make every effort to obtain realistic RRPs (Recommended Retail Prices) and ISPs (Internet Sales Prices) from either the Vendor, or genuine sources (eBay, Amazon, Large Retailers etc); however, these prices will fluctuate over time and we strongly recommend that the buyer fully researches this.

Contact: The most effective way to get in touch with us is by email. For any questions about upcoming auctions or Lots, please contact enquiries@haddonandjames.co.uk; for all queries regarding an invoice, please contact invoices@haddonandjames.co.uk quoting your invoice number and bidding number. We endeavor to answer all queries within 48 hours (except weekends & Bank Holidays), however this timescale may be extended during extremely busy periods.