Important Information

We are a Commercial Auction Company. We service the reseller marketplace and specialise in wholesale stock clearance, primarily selling new or Grade A stock (see our Grading Guide for more information). We are not a retail company; therefore all sales sit outside of the standard consumer legislation.

Multiple Lots: As a commercial auctioneer, selling to resellers, many of our lots will be sold in multiples. Any Lot with a quantity of 2 or more will be listed as such under the current bid price. This will mean that the bid price will be multiplied by the quantity. Please read the descriptions very carefully before bidding because it is unfair to second-place bidders for us to refund any winning bids made in error.

Final Price Calculator: The price that you bid is not the final price. All Lots marked V are subject to 20% VAT on the hammer price, all lots will be subject to Buyers Premium at 21%, and an internet service charge will be applied. The easiest way to calculate your true total is using our easy-to-use Final Price Calculator.

Payment: You may need to pay a deposit which will form part of your final payment and will be detailed on your invoice when we request the outstanding amount. A pro-forma invoice will be sent once the online auction has ended, which must be settled in full within 24 hours. If payment is not received within this time, additional charges may be incurred. For your security, we cannot accept payment by card or over the phone. If you do not receive your invoice please send an email to invoices@haddonandjames.co.uk stating INVOICE NOT RECEIVED in the subject line.

Storage: We reserve the right to charge storage on items where the invoice is outstanding after the allotted time: £1 per day for small items and £5 per day for large items. For Hot Tubs and Outdoor Buildings etc, we charge £50 per day from the day of arrival to our premises.

Lot Descriptions: Wherever possible we will use actual photos of the Lots, but we occasionally need to use stock photos. Please read the descriptions carefully before bidding and check for the quality against our Grading Guide.

Delivery: We can provide next-day delivery across the UK for the majority of our items, providing the invoice is paid on time. We achieve this target in 90% of cases and are constantly working to improve our delivery process.

  • Saturday and Sunday Sales: invoices sent Monday for delivery on Tuesday
  • Monday Sales: invoices sent Tuesday for delivery on Wednesday
  • Tuesday Sales: invoices sent Wednesday for delivery on Thursday
  • Wednesday Sales: invoices sent out Thursday for delivery on Friday
  • Thursday and Friday: invoices are sent Saturday for delivery on Sunday/Monday

The cost of shipping will be stated towards the bottom of your invoice. If you would prefer to make independent arrangements, please inform us at your earliest convenience and confirm the date of collection by email to invoices@haddonandjames.co.uk with clear reference to the invoice number in question. If anyone is collecting on your behalf, please ensure they have a copy of the invoice.

We cannot ship liquids, china, pictures, paintings or other fragile items. You will need to make your own arrangements for collection of these items.

Sold as Seen: Some items do still carry a manufacturers warranty, but all items are sold as seen, and (as a commercial auctioneer) we are not obliged to offer a refund on any item. We will, however, consider any issues you may have in a friendly and reasonable manner. Please check our Grading Guide before purchasing any item.

Contact: The fastest and most efficient way to get in touch is by email. For more information about upcoming online auctions or Lots, please contact enquiries@haddonandjames.co.uk; for all queries regarding an invoice, please contact invoices@haddonandjames.co.uk quoting your invoice number and bidding number. We endeavour to answer all queries within 48 hours (except weekends).