UPDATED: Delivery Explained

Covid-19Important update to our delivery and collection services:

From Tuesday the 24th of March, we made some changes to our collection and delivery procedures, to prioritise the safety of our customers and staff. These changes will be in place for the foreseeable future.

Personal collection of orders from our premises will no longer be possible.  This includes collection by couriers on behalf of customers. During this time, we will be providing a free delivery service to local customers who would otherwise collect from us. Applicable orders will have packing & shipping details removed from the invoice.

Our nationwide delivery service will continue to operate, with the standard charges below, until further notice. However we anticipate there may be some delays to services in the coming weeks. 

Garden buildings and hot tubs. For the time being we will continue to allow haulage companies to collect these larger items on behalf of customers. This will be strictly by appointment only – they must phone in advance to arrange it.

If you have any queries about these updates, please email our Customer Service team at enquiries@haddonandjames.co.uk


Delivery of Won Lots

PLEASE NOTE: Some auctioned items are held off-site and must first be delivered to our premises by a third party before they are available for delivery. Lead times, where applicable, are provided in the Lot description. Where an approximate date is given, please allow up to 14 days from that date.

1. Most items can be packed and shipped to arrive next day upon receipt of payment. This includes items which are available from stocks we hold on site. For such items, delivery costs are automatically added to your invoice. Please note that we can only ship once payment is received.

Shipping to a UK Destination via DPD – the following prices should be taken as a guide only:

Items weighing under 2kg – from £8.50;
Items between 2kg and 10kg – from £10;
Larger items over 10kg and up to 20kg – from £15 (insured for loss, not damage).

Standard terms & conditions limit liability to a maximum cover per consignment of £10 per kilo with an excess of £50. Exclusions apply.

PLEASE NOTE the above prices do not include shipment of TVs, monitors, or other large and/or fragile items. We will only ship these items via courier if the buyer is willing to accept responsibility for the item in transit.

If you have included a mobile phone number on your registration, we will give this to the courier company and the driver will text you to advise an approximate delivery time on the day of delivery. If you are not in when delivery is attempted, the shipment will return to the local depot for you to collect or re-arrange delivery.

2. Larger items are usually shipped by pallet via Pallex.

(Please note: pallets can only be delivered to kerbside, so please ensure you have someone available to help carry the goods at the delivery address)

This includes TVs, monitors, garden furniture, tool chests, large/heavy items such as generators and quad bikes, and large mixed consignments of stock.

It is possible to send TVs via courier, but this is done at the buyer’s risk. General stock is sent with a weight-based insurance, whilst TVs are sent with extra insurance because of their increased value. Typically, pallets take 3-6 days to arrive from receipt of payment, except where there is a different lead time stated. Personal collection is also an option, whereby the buyer takes responsibility for the safe transportation of the goods.

3. Garden buildings & hot tubs are also typically sent by pallet

These are shipped from overseas. In most cases the consignments arrive approx. 28 working days after your payment is received, unless stated otherwise in the product descriptionThis timescale may increase during the peak sale period (May to September).

Factors which may lead to a delay in timescales include adverse weather conditions, public holidays, or industrial disputes.

When you purchase a garden building/hot tub, you will see on your invoice that it says ‘Contact us for shipping quote’. We can provide a quote for delivery of these items. Buyers will receive a separate email detailing the information needed to request a quote. Buyers can alternatively arrange collection by a third party from our premises. We can let you know the full dimensions of your cabin to enable safe offloading.

It is possible to collect some smaller cabins by van, but this is at the buyer’s risk, and requires unpacking of the cabin from its pallet and removal of the packaging from our site.

If it’s not possible to arrange delivery direct to the buyer, or the buyer is arranging collection, the shipment will come to our premises and we will advise buyers when the goods have arrived with us.