Delivery Explained

Covid-19 – Important update to our delivery and collection services due to the coronavirus pandemic:

Our nationwide delivery service continues to operate. However, there may be some unavoidable delays to services due to necessary Covid-safe adjustments to our operations.

Personal collections:-

Personal collection of orders from our premises is not currently possible, to prioritise the safety of our customers and staff. This includes collection by couriers on behalf of customers. During this time, we will be providing a free delivery service to local customers who would otherwise collect from us. Applicable orders will have packing & shipping details removed from the invoice.

Garden buildings and hot tubs:-

We are continuing to allow customers or haulage companies to collect these larger items. This will be strictly by appointment only – they must phone in advance to arrange it.

If you have any queries about these updates, please email our Customer Service team at enquiries@haddonandjames.co.uk

 

Delivery of Won Lots

PLEASE NOTE: Some auctioned items are held off-site and must first be delivered to our premises by a third party before they are available for delivery. Lead times, where applicable, are provided in the Lot description (except for all Garden Buildings and Hot Tubs, which usually arrive approximately 28-32 working days from receipt of payment – see section 3). Where an approximate ‘available from’ date is given, if we are unable to supply an item within 28 days of that date, we will issue a refund for that item.

1. Some items can usually be packed and shipped to arrive next day upon receipt of payment, however, as stated above, there may be some delays during the ongoing coronavirus pandemic. We thank you for your patience during this time.

. This includes items which are available from stocks we hold on site. For such items, applicable delivery costs are automatically added to your invoice. We can only ship once payment is received.

Shipping to a UK Destination via DPD – the following prices should be taken as a guide only:

Items weighing under 2kg – from £8.50;
Items between 2kg and 10kg – from £10;
Larger items over 10kg and up to 20kg – from £15 (insured for loss, not damage).

Standard terms & conditions limit liability to a maximum cover per consignment of £10 per kilo with an excess of £50. Exclusions apply.

PLEASE NOTE the above prices do not include shipment of TVs, monitors, or other large and/or fragile items. We will only ship these items via courier if the buyer is willing to accept responsibility for the item in transit.

If you have included a mobile phone number on your registration, we will give this to the courier company and the driver will text you to advise an approximate delivery time on the day of delivery. If you are not in when delivery is attempted, the shipment will return to the local depot for you to collect or re-arrange delivery.

2. Larger items are usually shipped by pallet via the Pallex network @ from £60 + VAT per pallet, subject to delivery destination.

(Please note: pallets can only be delivered to kerbside, so please ensure you have someone available to help carry the goods at the delivery address)

This includes TVs, monitors, garden furniture, tool chests, large/heavy items such as generators and quad bikes, and large mixed consignments of stock.

It is possible to send TVs over 49” in size via courier, but this is done at the buyer’s risk. General stock is sent with a weight-based insurance, whilst TVs are sent with extra insurance because of their increased value. Typically, pallets take 3-6 days to arrive from receipt of payment, except where there is a different lead time stated.

3. Garden buildings & hot tubs

These are shipped from overseas. In most cases the consignments arrive approx. 28 working days after your payment is received, unless stated otherwise in the product descriptionThis timescale is occasionally subject to increase, such as during peak sale periods (in particular May to September) when the lead time is approximately 32 working days.

Factors which may lead to a delay in timescales include adverse weather conditions, public holidays, or industrial disputes.

When you purchase a garden building/hot tub, you will see on your invoice that it says ‘Contact us for shipping quote’. We can provide a quote for delivery of these items. To request a quote for delivery, please email enquiries@haddonandjames.co.uk with Shipping Quote as the email subject line. Include the following information in your email:

  • Invoice number
  • Delivery address including postcode
  • Is there easy access to the delivery site? (Larger garden buildings will be delivered on an articulated lorry wherever possible)
  • Is there a forklift truck capable of lifting 3+ tonnes available at the delivery address? (Required for deliveries via articulated lorry)

Buyers can alternatively arrange collection from our premises. We can let you know the full dimensions of your cabin to enable safe offloading. It is possible to collect some smaller cabins by van, but this is at the buyer’s risk, and requires unpacking of the cabin from its pallet and removal of the packaging from our site.

If it’s not possible to arrange delivery direct to the buyer, or the buyer is arranging collection, the shipment will come to our premises and we will advise buyers when the goods have arrived with us.