Delivery Explained

Delivery of Won Lots

1. Most items can be packed and shipped to arrive next day upon receipt of payment.

This includes many electronic items, tools, bedding, toys, gadgets, toiletries, and small appliances, which are immediately available from stocks we hold on site. For such items, you will see that delivery costs are automatically added to your invoice.

We pick these items every day and goods are picked, packed and shipped in the order that payments are received, in our own purpose designed boxes, using our re-cycled fille.

For example:

  • Auction ends Monday
  • Invoices sent Tuesday
  • Payment received Tuesday evening
  • Goods packed and shipped Tuesday / Wednesday
  • Items arrive Wednesday / Thursday

These timescales may be slightly extended during busy periods, but we endeavour to send out items as soon as possible. Please note that we can only ship once payment is received.

Some items are held off-site and must first be delivered to our premises by a third party before they are available for delivery. This can add up to 12 working days to the process.

Shipping to a UK Destination via DPD, with a valid postcode – the following prices should be taken as a guide only:

Items weighing under 2kgs – from £8.50;
Items weighing between 2kgs and 10kgs – from £10;
Larger items over 10kgs and up to 20kgs – from £15 (insured for loss, not damage)

Standard terms & conditions limit liability to a maximum cover per consignment of £10 per kilo with an excess of £50. Exclusions apply.

PLEASE NOTE that the above prices do not include shipment of liquids, TVs, monitors, or other large and/or fragile items. We will only ship these items via courier if the buyer is willing to accept responsibility for the item in transit.

If you have included a mobile phone number on your registration, we will pass this on to the courier company and the driver will send you a text to advise an approximate delivery time on the day of delivery. If you are not in when delivery is attempted, the shipment will return to the local depot for you to collect or re-arrange delivery.

If you would prefer to collect in person, or arrange collection by a third party, please inform us at your earliest convenience by email to invoices@haddonandjames.co.uk, including the invoice number for your order. If anyone is collecting on your behalf, please ensure they have a printed or electronic copy of your invoice.

 

2. Larger items are usually shipped by pallet via Pallex.

(Please note: pallets can only be delivered to kerbside, so please ensure you have someone available to help carry the goods at the delivery address)

This includes TVs, monitors, garden furniture, tool chests, large/heavy items such as generators and quad bikes, and large mixed consignments of stock. We have tested many different methods of shipping TVs etc. and we have found that carefully preparing each pallet and ensuring all items are properly protected – sometimes by customising or combining two pallets – is the safest method.

It is possible to send TVs through the courier network with little or no protection, but we’d much rather such items arrived in great condition every time. General stock is sent with a weight-based insurance, whilst TVs are sent with extra insurance because of their increased value. Typically, pallets take 3-6 days to arrive from receipt of payment. Personal collection from our site in St. Albans is also an option, whereby the buyer takes responsibility for the safe transportation of the goods.

If you would prefer to collect in person, or arrange collection by a third party, please inform us at your earliest convenience by email to invoices@haddonandjames.co.uk, including the invoice number for your order. If anyone is collecting on your behalf, please ensure they have a printed or electronic copy of your invoice.

 

3. Garden buildings and hot tubs are also typically sent by pallet.

These are shipped to the UK via lorry and ferry. In most cases we can expect the consignments to arrive up to 28 working days after your payment is received, unless stated otherwise in the product description.

Factors which may lead to a delay in timescales include:

  • Weather conditions
  • Transport issues
  • Public holidays
  • Transport related strikes and industrial disputes
  • Maximising truck fill and weight
  • A delay in buyer communication

When you purchase a garden building/hot tub, you will see on your invoice, next to ‘Packing & Shipping’, that it says ‘Contact us for shipping quote’. We can provide a quote for delivery of these items, or buyers can arrange collection by a third party from our premises. In either case, we can let you know the full dimensions of your cabin to enable safe off – loading.

To request a quote for delivery, please email enquiries@haddonandjames.co.uk with Shipping Quote as the email subject line. Include the following information in your email:

  • Invoice number
  • Delivery address including postcode
  • Is there easy access to the delivery site? (Larger garden buildings will be delivered on an articulated lorry wherever possible)
  • Is there a forklift truck capable of lifting 3+ tonnes available at the delivery address? (Required for deliveries via articulated lorry)

If necessary, we can put you in touch with transport companies that we’ve used successfully in the past, including trucks with hiab crane to unload to your site.

It is possible to collect some smaller cabins by van, but this is entirely at the buyer’s risk, and requires unpacking of the cabin from its pallet and removal of the packaging from our site.

We will always try to arrange delivery direct to the buyer, but if that’s not possible, or the buyer is arranging collection, the shipment will be directed to our premises for onward shipping and we will advise buyers when the goods have arrived with us.

If you would prefer to collect in person, or arrange collection by a third party, please inform us at your earliest convenience by email to invoices@haddonandjames.co.uk, including the invoice number for your order. If anyone is collecting on your behalf, please ensure they have a printed or electronic copy of your invoice.